FAQs

  1. What Should I Do If the Size on the Tag Doesn’t Match What I Ordered?

The size measurements on our website might differ slightly due to variations in the supplier's standards. There are also small differences between US, European, and Asian sizes, in addition to possible manual measurement discrepancies. We recommend carefully checking the size of the garment. If you have any size-related concerns, feel free to reach out to our customer service team, or refer to our return and exchange policy for further assistance.

  1. Why Does the Color of My Clothing Look Different from What I Saw Online?

Lighting conditions and camera angles can sometimes cause slight color differences between what you see online and the actual product. We hope this doesn’t affect your overall enjoyment of your new item! If the color variation doesn't impact your experience or your love for the piece, we encourage you to keep it, and we’ll offer you a promo code for your next purchase as a thank you. However, rest assured we’ll do our best to minimize such differences.

  1. What If the Item I Want Is Out of Stock in My Size?

Popular items can sell out quickly, but don’t worry—we might restock soon! Reach out to our customer service team via email, and we’ll notify you when your desired size is back in stock. Just be sure to include the best email address so we can reach you once it’s available again.

  1. How Do I Use a Discount Code?

You’ll find our current promotions on the homepage, product pages, and during checkout. When you're ready to make your purchase, simply enter the discount code in the designated field at checkout to apply your savings!

  1. Not Sure About Size or Fit? How Can I Find This Information?

Check out our Size Guide for general sizing information. If you still have questions about the fit or need additional measurements, feel free to reach out to our Customer Service Department, and we’ll be happy to help!

  1. How Can I Modify My Order?

If you need to make changes to your order, please refer to our return and exchange policy here>>

  1. Is It Safe to Use My Credit Card on the Website?

Absolutely! Ordering from our website is completely safe. We use industry-standard encryption technologies to securely transfer and receive customer data. Your credit card details are never shared with anyone. During checkout, your information is securely processed using SSL (Secure Socket Layer) technology. Feel free to shop confidently with us!

  1. Did I Get Charged Twice?

You will only be charged once your order ships. If you see a duplicate charge on your bank account, it’s likely just an authorization hold placed by your bank to confirm your purchase. This is a standard banking procedure and will clear within 48-72 hours. If you have concerns, you can contact your bank to expedite the process.

  1. Why Was My Credit Card Declined?

Your credit card may be declined for several reasons, including:

  • The card might have expired. Double-check that your card is still valid.

  • You may have exceeded your credit limit. Contact your bank to confirm your available balance.

  • Incorrect information could have been entered. Ensure all fields are filled out correctly.

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