Privacy Policy

Privacy Policy


Last updated: 1st April, 2025

This Privacy Policy describes how Cocco Bella (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Cocco Bella or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions, and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment.

  • Advertising partners, who may collect data through tracking technologies when you visit our Site, open our emails, or interact with our ads.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to:

  • Provide Products and Services: Process payments, fulfill orders, send order notifications, create and manage your account, and facilitate returns or exchanges.

  • Marketing and Advertising: Send promotional emails, personalized ads, and marketing communications based on your preferences.

  • Security and Fraud Prevention: Detect, investigate, or take action against fraudulent, illegal, or malicious activities.

  • Customer Support and Service Improvements: Respond to inquiries, improve our Services, and maintain a positive customer experience.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. You can manage your cookie preferences through your browser settings.

How We Disclose Personal Information

We may share your personal information in the following circumstances:

  • With service providers such as payment processors, shipping partners, and IT service providers.

  • With marketing partners to provide personalized advertisements and promotions.

  • To comply with legal obligations or in connection with business transactions, such as a merger or acquisition.

We do not sell your personal information.

Your Rights and Choices

Depending on your location, you may have rights related to your personal information, including:

  • The right to access, correct, or delete your personal data.

  • The right to opt out of marketing communications.

  • The right to restrict processing or request data portability.

To exercise any of these rights, contact us at info@coccobella.com.

Security and Retention of Your Information

We implement security measures to protect your data, but no system is 100% secure. We retain your information as long as necessary for our business purposes and legal obligations.

Children's Data

Our Services are not intended for children, and we do not knowingly collect data from individuals under 16 years of age.

International Users

Your information may be processed outside your country. By using our Services, you consent to this transfer.

Contact Information

Cocco Bella
🌎 United States
📍 Address: 129 Northwest 26th st. 321. Miami, Fl. 33127
📧 Email: info@coccobella.com
📞 Phone: +1 9549997957
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM

Thank you for shopping with Cocco Bella!